Refunds & Cancellations

Last updated: October 22, 2026

This policy covers payments made on glucoray.com to gheWARE uniGPS Solutions LLP for GlucoRay credits. Payments are processed by Cashfree Payments India Pvt Ltd. It forms part of our Terms of Service.

1. What you buy

GlucoRay sells prepaid credits in Indian Rupees (INR), from ₹100 to ₹10,000 per purchase plus 18% GST (see Pricing). Credits are added to your account as soon as the payment succeeds. There are no subscriptions and no automatic renewals: you are only charged when you choose to buy credits.

2. Cancellations

• Before payment: you can cancel at any time by closing the checkout. Nothing is charged.
• After payment: a credit purchase is delivered instantly, so it cannot be cancelled once the credits are in your account. You can ask for a refund under section 3.
• Your account: you can stop using GlucoRay or delete your account at any time from Settings. Nothing recurs, so there is nothing else to cancel.

3. When we refund

Credit purchases are generally final. We give a full or partial refund when:

• you were charged more than once for the same purchase (duplicate payment);
• money left your account but the credits were not added because of a technical error on our side; or
• a refund is required by applicable law.

We do not refund unused credits, credits already used, or purchases affected by account termination or later changes in features or pricing, except in the cases above (Terms of Service, section 8.2).

4. How to request a refund

Email [email protected] from the email address on your GlucoRay account, with the order ID or invoice number and the reason. We reply within 2 business days.

5. How long it takes

• Approved refunds are initiated within 2 business days of approval.
• The money goes back to the original payment method (card, UPI, net banking or wallet) through Cashfree. Banks usually credit it within 5–7 business days after it is initiated.
• The refunded credits are removed from your balance, and we email you a GST credit note.
• If a payment failed but money was debited, it is normally reversed automatically by your bank or by Cashfree within 5–7 business days. If it is not, write to us and we will help.

6. Contact

gheWARE uniGPS Solutions LLP, 2146 Sunscape, Sobha Hillview, Kanakapura Road, Bangalore 560062, Karnataka, India. Email [email protected] or call +91 96067 95215. More ways to reach us are on the Contact Us page.

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